A Device Ban is the ultimate punishment from a betting site.
It means they don't just want to ban your account; they want to ban you and your phone forever.
If you are just having trouble logging in, check our Login Issues Guide first. A device ban is much more serious.

Symptoms of a Device Ban

  1. You create a new account, and it gets locked instantly.
  2. You see error message: "Registration from this device is restricted."
  3. You cannot open the app at all (crashes on launch).

Why Did It Happen?

  • Multi-Accounting Abuse: You created 5+ accounts on one phone.
  • Bonus Fraud: You used a script or bot to farm bonuses.
  • Chargebacks: You disputed a deposit with your bank.
Smartphone with Red Banned Screen

Can You Fix It?

1. The Honest Way (Slim Chance)

Contact customer support via Email (not chat).

  • Admit your mistake (if you made one).
  • Ask for a "One-Time Exception" to delete all old accounts and keep one verified account.
  • Success Rate: 10%

2. The Hard Way (New Phone)

Since the ban is tied to your Hardware ID (IMEI), the only guaranteed fix is:

  • Buy a new phone.
  • OR Use a PC/Laptop that you haven't used before.

3. What NOT To Do (Don't waste time)

  • Factory Reset: Does not change IMEI.
  • Parallel Space / App Cloners: Advanced bans detect these easily.
  • VPN: Hides IP, not Device ID.

Conclusion: Treat your device with respect. Don't abuse the rules, or your expensive smartphone becomes a brick for betting.

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