Nagad is known for its speed, but like any digital service, it undergoes "System Maintenance". This can be panic-inducing if you've just sent money to a casino account. Here is your survival guide.
Why Maintenance Happens
Nagad performs regular server maintenance to ensure security and update features. This often happens:
- Late at night (2 AM - 5 AM).
- During major festivals (Eid, Puja) due to high traffic.
- Unexpected server outages.
What to Do During Maintenance
1. Don't Panic, Don't Resend
If you see a maintenance error after sending money, do not send it again. Your money is safe. The transaction is likely pending and will be processed once the server is back up.
2. Save Your TrxID
The Transaction ID is your proof of payment. Take a screenshot of the SMS or the app confirmation screen immediately.
3. Check Official Channels
Visit Nagad's official Facebook page or website. They usually post updates about scheduled maintenance.
Alternative Solutions
If Nagad is down and you want to play now, you have options:
- Use bKash or Rocket: Most casinos accept multiple methods.
- Wait it Out: Maintenance rarely lasts longer than a few hours.
- Contact Support: If the maintenance is over but your money hasn't arrived, send your TrxID to the casino's live chat support.
Conclusion
System maintenance is a normal part of digital banking. By staying calm and keeping your transaction details safe, you can ensure your gaming funds are never lost.
For more help with payments, check our Nagad vs bKash Comparison.
