Self-exclusion is a powerful tool designed to stop you from gambling when you feel out of control.
However, many players click it by mistake or regret it a week later.
It is part of the Responsible Gaming Tools mandated by regulators.
The big question: Can you undo it?
The Short Answer: NO.
Legitimate betting sites (licensed by Curacao or similar) treat Self-Exclusion as a strict contract.
If you selected "Exclude for 6 Months", the system places a hard lock on your user ID.
- Customer Support cannot remove it. Even if you beg, they are legally required to say no.
- Managers cannot remove it. It is hard-coded for your safety.
"But I clicked it by mistake!"
If you clicked a "Cool Off" (24 hours or 7 days) period, you just have to wait. It will expire automatically.
If you clicked "Permanent Exclusion", your account is gone forever. You cannot retrieve the funds inside until the legal period ends (if applicable).
Don't Try to Trick the System (Multi-Accounting)
Many players try to open a new account with a different phone number.
This is a trap.
- You deposit money.
- You win.
- You try to withdraw.
- Security Check: They see your Device ID or IP matches a self-excluded account.
- Result: Account Banned + Funds Confiscated.
What Can You Do?
- Wait it out. Respect the time you set.
- Withdraw Funds: If you have money stuck, email support. They can usually manually withdraw your balance to your bKash, even if the account is locked for play.
