Seeing your withdrawal status change from "Pending" to "Rejected" is scary.
But usually, the money is not gone—it has just been returned to your game wallet.
For general payment methods and limits, refer to our Ultimate Payments Guide.

Here is a breakdown of why this happens.

1. Turnover Requirement Not Met (Top Reason)

Error: Required: 5000 | Current: 3200
You cannot treat a betting site like a bank. If you deposit 1000 BDT, you must bet 1000 BDT (1x Turnover) before withdrawing. This is an anti-money laundering law.

  • Fix: Place more bets on safe odds (1.50+).

2. Name Mismatch (Identity Error)

Error: Name on Account does not match Payment Method
Your Boro Jeet account is "Rahim Ahmed", but your bKash account is "Karim Islam".

  • Fix: Withdraw ONLY to a bKash number registered in YOUR name.
Mobile UI showing Rejected Withdrawal Reason

3. Bonus Active

Error: Promotion Locked
You have an active bonus that hasn't finished its wagering.

  • Fix: Cancel the bonus (lose bonus funds) or finish the wagering.

4. Payment Gateway Busy

Error: Channel Maintenance / Bank Offline
This is not your fault. The bKash/Nagad network is down.

  • Fix: Do not spam the button. Wait 2 hours.

5. Security Audit

Error: Risk Verification
You won too much, too fast. The Risk Team is manually checking your bets for cheating.

  • Fix: Be patient. This can take 24 hours. Do not contact support every 5 minutes—it resets the queue.